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This Privacy Policy explains how Nestly ("Nestly", "we", "us", or "our") collects, uses, shares, and protects your personal information when you visit our website, make a purchase, contact us, or otherwise use our services.
We respect your privacy and are committed to handling personal information responsibly and in accordance with applicable data protection laws.
Last updated: September 2026
Depending on how you interact with Nestly, we may collect the following categories of personal information.
This may include your name, email address, telephone number, billing address, shipping address, and other contact details you provide to us.
When you place an order, we may collect information relating to your purchase, including the products ordered, order number, transaction details, delivery information, returns, refunds, and communications relating to your order.
If customer accounts are available on our website, we may collect information associated with your account, such as your name, email address, saved addresses, and order history.
Payments are processed through payment providers made available at checkout.
We do not intentionally store complete payment card numbers or card security codes on our own systems. Payment providers may collect and process payment information in accordance with their own privacy policies and security requirements.
When you visit our website, certain information may be collected automatically, including your IP address, browser type, device type, operating system, pages viewed, referring pages, approximate location derived from your IP address, and information about how you interact with our website.
If you contact us, we may collect and retain the information contained in your message and any information necessary to respond to your enquiry.
We may use personal information for purposes including:
Where UK data protection law or other applicable law requires us to identify a legal basis for processing personal information, we may rely on one or more of the following:
We may share personal information with third parties where reasonably necessary to operate our store and provide our services.
These may include:
We do not share personal information with third parties simply because they request it. Information is disclosed where necessary for legitimate business purposes, with your consent where required, or where we are legally required or permitted to do so.
Our online store may be hosted and supported by Shopify and its related services. Shopify may process certain personal information in connection with providing the e-commerce infrastructure used to operate our store.
Shopify's handling of personal information is governed by its own applicable privacy documentation and contractual arrangements.
Our website may use cookies, pixels, local storage, and similar technologies to operate the website, remember preferences, understand website usage, improve performance, provide relevant functionality, and support analytics or advertising where applicable.
Some cookies may be necessary for the website to function properly, while other cookies may be optional and require your consent depending on applicable law.
Where required, you can manage non-essential cookie preferences through the cookie consent tools available on our website.
If you subscribe to our newsletter or otherwise agree to receive marketing communications, we may send you information about products, new arrivals, promotions, and other Nestly updates.
You can unsubscribe from marketing emails at any time by using the unsubscribe option included in the relevant message or by contacting us.
Unsubscribing from marketing communications will not prevent us from sending necessary service messages relating to your orders or account.
Where enabled, we may use analytics and advertising technologies to understand how visitors use our website, measure the effectiveness of our services or advertising, and improve the customer experience.
These technologies may involve third parties processing information about your device and interactions with our website. Where consent is required by law, non-essential technologies will be used in accordance with your consent choices.
Some of our service providers, fulfilment partners, technology providers, or other recipients may operate outside the United Kingdom or the country in which you live.
As a result, personal information may be transferred to and processed in other countries.
Where applicable law requires safeguards for international transfers, we take appropriate steps designed to ensure that personal information receives an appropriate level of protection.
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, providing customer support, maintaining business and transaction records, resolving disputes, preventing fraud, and meeting legal, accounting, tax, or regulatory requirements.
Different categories of information may therefore be retained for different periods.
We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure.
Customers should also take appropriate steps to protect their account credentials and should not share passwords or sensitive payment information with unauthorized persons.
Depending on where you live and the laws that apply to you, you may have rights in relation to your personal information.
These rights may include the right to:
These rights are subject to applicable legal requirements and exceptions. We may need to verify your identity before responding to certain requests.
If UK data protection law applies to the processing of your personal information, you may have rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
If you have concerns about how we use your personal information, we encourage you to contact us first so that we can try to resolve your concern.
You may also have the right to make a complaint to the UK Information Commissioner's Office (ICO).
Nestly sells products that may be intended for children, but our online store and purchasing services are intended for adults who are legally able to make purchases.
We do not knowingly seek to collect personal information directly from children through the purchasing process. If you believe that a child has provided personal information to us inappropriately, please contact us.
Our website may contain links to websites or services operated by third parties.
We are not responsible for the privacy practices of third-party websites. We recommend reviewing their privacy policies before providing personal information to them.
We may update this Privacy Policy from time to time to reflect changes to our services, business practices, technologies, or legal requirements.
When we update this policy, we will revise the "Last updated" date shown on this page. Where required by law, we will provide additional notice of material changes.
If you have questions about this Privacy Policy, how we handle your personal information, or wish to exercise an applicable privacy right, please contact us:
Nestly
Email: britoraes@proton.me
Phone: +44 7745 614573
Business Address:
40 Newcastle Rd
Durham
England
DH5N 4HE
United Kingdom
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